Welcome to EpicVault!

At EpicVault Ltd (“we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.epicvault.co.uk

1. Who We Are

EpicVault Ltd
Registered in the United Kingdom
📧 Email: contact@epicvault.co.uk

2. Information We Collect

• Name, email address, billing and shipping address

• Payment details (processed securely via our payment partners)

• Phone number (optional)

• Account information (if you create one)

• Messages or emails you send to us

• IP address and browser type

• Device information and operating system

• Pages visited and actions taken

• Cookies and usage data
  

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Communicate with you about your purchase or inquiries

• Send updates, promotions, and offers (if you’ve opted in)

• Improve our website and customer experience

• Detect and prevent fraud or misuse of our website

We only collect the information necessary to provide our services.

4. Payment Information

We do not store your full payment details. Payments are securely processed through trusted third-party providers (e.g., PayPal, Stripe Payments) using industry-standard encryption.

5. Cookies

Our website uses cookies to function properly and enhance your experience.

• Essential cookies: required for checkout, login, and security.

• Analytics cookies: help us understand site traffic (optional).

• Marketing cookies: may be used to show you relevant ads (optional).

You can manage or delete cookies through your browser settings.

6. Sharing Your Information

We only share your personal information with trusted third parties where necessary to operate our business, including:

• Payment processors

• Delivery and logistics partners (e.g., Royal Mail, couriers)

• IT and website service providers

• Legal or regulatory authorities (if required by law)

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., tax or accounting obligations).

8. Your Rights (Under UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict data processing

• Withdraw consent for marketing at any time

• Request transfer of your data to another provider (data portability)

To exercise these rights, please contact us at contact@epicvault.co.uk

9. Security of Your Information

We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

10. Email Marketing

If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of external websites. Please review their policies when visiting them.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website after any changes constitutes your acceptance of the new policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

EpicVault Ltd
📧 Email: contact@epicvault.co.uk

EpicVault Privacy Policy