Welcome to EpicVault!

Thank you for shopping with EpicVault!
We’re excited to deliver your collectibles safely and quickly. Please read our shipping information below before placing your order.

1. Shipping Coverage

We currently ship only within the United Kingdom.
We do not offer international delivery at this time.

2. Delivery Method

All orders are shipped using Royal Mail 48-Hour Tracked Service.
This service provides:

• Full delivery tracking

• SMS or email delivery updates (where available)

• Reliable 2–3 working day delivery timeframe once dispatched
  

3. Processing Time

Orders are typically processed and dispatched within 1–2 working days of payment confirmation.
Please note that processing times may be slightly longer during busy periods, sales, or holidays.

4. Delivery Time Estimates

Once your order has been dispatched, delivery usually takes 2–3 working days.
Delivery times are estimates and may vary due to Royal Mail delays, weather conditions, or peak seasonal demand.

5. Shipping Costs

Shipping costs are calculated at checkout based on the total weight and size of your order.
Occasionally, we may offer free shipping promotions — these will be clearly displayed on our website when available.

6. Order Tracking

When your order is dispatched, you’ll receive a Royal Mail tracking number via email so you can follow your parcel’s progress.

7. Missing or Delayed Orders

If your parcel hasn’t arrived within 7 working days after dispatch, please contact us at contact@epicvault.co.uk

8. Incorrect Addresses

Please double-check your delivery address during checkout.
EpicVault is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided by the customer.

9. Damaged Parcels

If your order arrives damaged, please email us within 48 hours of delivery at returns@epicvault.co.uk

10. Contact Us

If you have any questions about your delivery or tracking, please reach out to us at:

EpicVault Ltd
Email: contact@epicvault.co.uk
Phone: 01273951066

EpicVault Shipping Policy